Return Policy

Please note that we do not offer free returns; charges apply.

Return Policy

Is it possible to return my order? Yes, returns are possible.

If you are dissatisfied with your items, you may return them within 30 days of receipt, provided they meet the following conditions:

  1. The order includes all original parts, components, and packaging intact.
  2. The product shows signs of normal handling, excluding damage due to mishandling.
  3. Hygiene-sensitive products must be thoroughly cleaned before returning.
  4. Defective products must be reported immediately upon receipt.
  5. Customers are responsible for shipping costs.
  6. Returns will be processed within 15 working days, with official acknowledgment if all conditions are met within this period.

We reserve the right to refuse returned items suspected of being used or damaged not due to our error.

How can I return my order?

If your order meets the conditions above, follow these steps to initiate the return process:

Send an email to: info@everstridesocks.com

Include the following in the email:

  • Order number
  • Reason for return
  • Photo of any damaged product
  • Customer's first and last name
  • Customer's address

We will then provide you with the return address.

Please do not return items to the sender; wait for us to provide the correct address. Customers are responsible for return shipping costs.

Cancellation

Consumers have a right of withdrawal under the following conditions:

Right of Cancellation

The cancellation period is 14 days from the day you or a third party designated by you (other than the carrier) receive the goods. Due to our automated order processing, we cannot stop shipments once orders are placed. Therefore, refunds are not possible until goods are returned to us.

To exercise your right of withdrawal, inform Everstride of your decision via clear declaration (e.g., email). The withdrawal is effective upon receipt of goods, with return shipping costs borne by the buyer.

Transit Shipment Record

As our goods ship from Asia, transit times may be longer. If goods are already in transit, cancellations are not possible. Wait until you receive the goods, then initiate the return process. Please inform us in advance of your cancellation.

To expedite your return, please provide us with a shipping confirmation.

Consequences of Withdrawal

Upon withdrawal, we must refund all payments received from you, excluding delivery costs, within 14 days of receiving notice and the goods. Repayment will be made using the original payment method, unless otherwise agreed. No additional fees will be charged for repayment.